Shipping Policy

1. Order Processing Time
   • All orders are processed within 1-2 business days after payment is confirmed.
   • Orders placed outside working hours or on holidays will be processed on the next business day.
2. Estimated Delivery Time
   • Orders are shipped using trusted courier partners.
   • Delivery times may vary depending on your location, usually within 2-7 business days.
   • A tracking number will be sent via email or WhatsApp once your order has been shipped.
3. Shipping Fees
   

   Shipping costs are automatically calculated at checkout based on the destination and product weight.

Return & Refund Policy

Terms & Conditions for Returns or Complaints

To ensure a smooth return or complaint process, please follow these guidelines:

1. Keep the Box and Product Intact

   The product and its original packaging must remain complete and in good condition.

2. Prepare Your Purchase Invoice

   The invoice serves as proof of your transaction and is required for any return or complaint.

3. Record a Clear Unboxing Video

   Before opening your product, you are required to record a video showing:

   • The condition of the package before opening
   • The process of unboxing
   • The condition of the product after unboxing
   • The exact location and description of the defect

   If you have any questions or need further assistance, please contact our customer support team.

   Important: Without a clear unboxing video, your return or complaint request cannot be processed.

4. Not Applicable for Damages Caused by Human Error

   Any damages resulting from misuse, mishandling, or improper use are not covered by our warranty.